Refund Policy

💰 Full Refunds

You are entitled to a full refund when:

• ✓The item is returned within 30 days in original condition
• ✓The robot was delivered with a defect or damage
• ✓The item received differs from what was ordered
• ✓A pre-order is cancelled before the robot ships

📊 Partial Refunds

A partial refund may apply when:

• →Custom-configured robots — 85% refund (15% restocking fee)
• →Missing original packaging — up to 10% deduction
• →Activated software licences — software cost deducted
• →Signs of use beyond normal testing — assessed case by case

⏱️ Refund Timeline

💳 Refund Methods

• • Credit/Debit Card: Refunded to original payment method
• • Wire Transfer: Refunded to originating bank account
• • Invoice (Enterprise): Credit note issued or refund to company account
• • Store Credit: Available as an alternative — receives 5% bonus